Terms & Conditions
These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
You must be at least eighteen (18) years of age to use our website. By using our website and by agreeing to these terms and conditions you warrant and represent that you are at least eighteen (18) years of age.
Licence to use website
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.
You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.
You must not:
- republish material from this website (including republication on another website)
- sell, rent or sub-license material from the website
- show any material from the website in public;
- reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
- edit or otherwise modify any material on the website; or
- redistribute material from this website [except for content specifically and expressly made available for redistribution (for example our newsletter).
Where content is specifically made available for redistribution, it may only be redistributed.
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.
You must not use our website to transmit or send unsolicited commercial communications.
You must not use our website for any purposes related to marketing without our express written consent.
Access to certain areas of our website is restricted. We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion.
If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential.
We may disable your user ID and password in our sole discretion without notice or explanation.
User generated content
In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to our website, for whatever purpose.
You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights.
Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law).
You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published upon our website.
Notwithstanding our rights under these terms and conditions in relation to user content, we do not undertake to monitor the submission of such content to, or the publication of such content on, our website.
We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.
To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
Limitations and exclusions of liability
In some jurisdictions, it is not permitted to limit liability and therefore such limitations may not apply to you.
To the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature.
We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
We will not be liable to you in respect of any loss or corruption of any data, database or software.
We will not be liable to you in respect of any special, indirect or consequential loss or damage.
You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.
Breaches of these terms and conditions
Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.
We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.
We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.
You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.
If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
Exclusion of third party rights
These terms and conditions are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party.
Law and jurisdiction
These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
Deliveries and Insurance
Our Royal Mail service is insured by Royal Mail for loss or damage up to the value of £46. Orders over £35 are delivered free and are covered up £500.
We will only refund / replace goods up to the value of £46 if the standard Royal Mail option is chosen.
Returns of e-liquids
Our policy is to take anything back that you are not entirely satisfied with as long as it’s unused and in it’s original condition. Some items are excluded from our returns policy, such as liquids for safety reasons . Damaged goods require notification within 1 working day.
If liquid is shrink wrapped or otherwise clearly unopened, we may make an exception at our discretion.
Refunds will never include any postage that may have been paid by either us or the buyer. For example; if any postage was paid when the order was placed, this will not be refunded. Additionally, If we gave any amount of free postage, or postage subsidy for an order, then this amount will be deducted from any refund. It is also the buyers responsibility to return the items to us at their own expense. We recommend using a service that requires a signature to protect against non delivery – we cannot refund anything if an item is not returned to us first.
Warranty on products
Electronic cigarette atomizers/clearomizers and e-cigarette rechargeable batteries, although made to the highest quality, are functional devices that may fail or degrade over a period of time, especially if in constant use. Please refer to our tips, guides and how to’s on our homepage for help and advice on how to maintain and use your items.
All our batteries come with a 30-day guarantee, any issues within the guarantee period must be sent in writing to email@example.com . An electronic cigarette battery’s expected lifespan is 1-3 months.
Clearomizers/atomizer/cartomizers are sold as a single use disposable item and come with a DOA (dead on arrival) warranty. You must inform us of any issues within 1 working day of receipt to firstname.lastname@example.org. An electric cigarette clearomizer’s expected lifespan is around 3-15 days.
To ensure optimal battery performance, we advise that the battery contacts are regularly cleaned. Our electronic cigarette batteries contain micro-electronic circuitry and microprocessors. Users should store and handle these items with special care, and we advise our customers do not to store their electronic cigarettes near metallic or magnetized objects, or electronic transmitting devices, such as keys and mobile phones and to avoid extremely high or low storage temperatures. Taking these precautions will help to increase the lifespan and functional use of your devices.
Duty of Care
You must be eighteen (18) years of age, to purchase any of our products. Vapour Shack reserves the right to cancel any transaction where it reasonably believes the purchaser is either not of the required leagal age or purchasing products on behalf of a minor.
The full name of our company is Vapour Shack Limited.
We are registered in England & Wales under registration number 8537552.
Our registered address is Vapour Shack, Ford Green Road, Stoke-on-Trent, ST6 1NG.
You can contact us by email: email@example.com